The Royal Hotel - Durban

267 Anton Lembede Street, Durban, South Africa, 4000show map
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Highlights
6
GoodBased on  45 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in South Africa

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Overview

Set in the center of Durban, the elegant The Royal Hotel provides modern rooms. Founded in 1845, the hotel underwent a renovation in 2004.

This hotel is about 9 km away from The Pavilion Shopping Centre. The venue is located within 10 minutes' walk from Durban center.

A mosque and a museum are set within walking distance.

35 minutes drive will take guests to Durban International airport.

Rooms

The Royal Hotel of 21 floors features rooms offering a breathtaking view of the bay and coming with climate control, a private safe, multi-channel TV, a kitchen and a sofa along with a dishwasher and coffee/tea makers. Guests can take advantage of a shower, a hairdryer and complimentary toiletries supplied in the bathrooms.

Eat & Drink

In the morning a continental breakfast is served at the restaurant. A range of international dishes is offered at the gourmet restaurant. The bar's menu includes snacks and cakes as well as refreshing drinks.

Services

The on-site limousine and car rentals are also available.

Relax

Guests are offered to use a health club, a spa centre and a treatment room.

Internet

Wireless internet is available in the entire hotel for free.

No internet access available

Guest Parking

Private parking is possible on site at ZAR 75 per day.

Number of floors:   21.  Number of rooms:   204.

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Facilities
Free Wi-Fi
Parking

ZAR 75 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Coffee/Tea in lobby

Restaurant buffet

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Exercise gym

Swimming pool

Indoor swimming pool

Rooftop pool

Sports & Fitness

  • Exercise gym
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Golf course
  • Squash
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Catering service
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children

  • Paid babysitting/ Child services
  • Children's buffet

Spa & Leisure

  • Rooftop pool
  • Indoor swimming pool
  • Casino
  • Night club
  • Sun terrace
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator
  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 2 pmFREECheck-outuntil 10 amFREE
Children & extra bedsOne child0 - 2 yearsCotFREEOne child3 - 12 yearsExtra bed100% of the room stayMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Victoria Street MarketVictoria Street Market3300 ft
ICC DurbanICC Durban2700 ft
Kingsmead Cricket StadiumKingsmead Cricket Stadium3300 ft
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uShaka Marine WorlduShaka Marine World1.3 mi
Greyville Race CourseGreyville Race Course1.0 mi
Moses Mabhida StadiumMoses Mabhida Stadium1.9 mi
Kings Park Athletics StadiumKings Park Athletics Stadium2.1 mi
Westridge Park Tennis StadiumWestridge Park Tennis Stadium2.5 mi
Durban Country ClubDurban Country Club2.2 mi
St Augustines HospitalSt Augustines Hospital2.1 mi
Netcare Parklands HospitalNetcare Parklands Hospital2.3 mi
King Edward VIII HospitalKing Edward VIII Hospital2.6 mi
Gateway Theatre of ShoppingGateway Theatre of Shopping9.5 mi1 Palm Boulevard Umhlanga Ridge New Town Centre
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Getting around
Airports
Virginia (VIR)6.5 mi
Durban International (DUR)17.7 mi
Train
Durban Railway Station1.0 mi
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Reviews
6.0
GoodBased on  45  reviews

Rating by category:

6.5
Location
4.7
Rooms
5.6
Service
  • 8.8
    Superb

    My husband loved the old photos in the coridors. each after noon we walked up and down the halls to have a look at the photos. And the food was great. The bed was too soft tough

    The bed was to soft and my husband complained about back ache

  • 6.6
    Good

    Lovely rooms

    Couldnt open windows ,plumbing not togood in the bathroom no hot water bath or basins only the shower worked. A ticket should be issued when you leave your bag in the bag room.

  • 9.2
    Superb

    Very elegant and warm, soothing as well.

    Shower gells not replaced everyday

  • 5.8
    Guest rating

    The fact that staff somehow communicated a sense of ownership with some associated pride. The staff were perseptive interactive and preemptive where needed The hotel was adaequately managed I though - not a n easy task. I appreciated the general cleanliness of the streets.

    The lack of good dining for which the Royal was once renowned, the general lack of a really good revamp such as paint peeling under the main entrance overhead, the obviously dirty windows, The hotel has been recently sold and is in transition so the lack of facilities is understandable. The general percived lack of safety in the hotel environs (especially at night) and the lack of "near by" reachable faciities (esp on foot). The (at times) tardy taxi responce.

  • 7.4
    Very good

    Room have a nice open space to move around..

    remote control...buttons are to hard to press and mostly the tv..so old fashion...please upgrade that...

  • 8.2
    Fabulous

    Staff friendly & helpful

    Aircon in room not working, had to move room, horrible first night. Maintenance did not come out as promised. Construction above so until 20:00 at night (only after I complained, drilles, jackhammers and hammering). Dinign hall extculively booked for fucntion and normal guest cant use it. Ordered fillet at altrnative venue but they did not have any???? I will not be staying there again easily. In spite of brilliant staff.

  • 10.0
    Exclusive

    the vie of the sea and the food

    fantastic but i just think something can be done interms of parking allocation to guests also think you need a airconditioner

  • 4.6
    Guest rating

    Parking was good. Spa was good.

    Breakfast was a mess, please attend. Cleanliness of hotel is bad, its smelly.

  • 7.0
    Very good

    Beautiful views of Durban harbour

    Faded charm. Need maintenance - especially lifts, carpets, general decor. Why would a 4 star hotel play east coast radio piped through the corridors and during breakfast? This really should be classical music if anything.

  • 9.2
    Superb

    The hotel staff were great, we arrived early. They gave us a place to place our bags in the mean time and even managed to check us in early as we were travelling with a young child. It was a pleasure to stay at the hotel and the breakfast was divine.

    No buffet dinner and the restaurant closes too early.

  • 5.8
    Guest rating

    Staff were very friendly.

    I went there primarily for the breakfast, and was sorely disappointed. There was no variety, egg orders took long, and juice and bread always ran out. The aircon is not effective. On checking out I almost got a heart attack when I was asked to settle my bill. I had to forward my confirmation to the reception manager as proof of payment.

  • 5.4
    Guest rating

    Not much really. However I did appriciate a lot when I needed to go to the pharmacy late in the evening (in a doggy area) and the receptionist was so concerned about me going to that area alone that she accompanied me! That was above and beyond for sure!

    Building Works which however they stopped after complaining. Poor breakfast. Poor room service - you have to wait forever before you get served if you are lucky (once they called us an hour after ordering telling us that they did not have what we ordered!!!). The worst of all (biggest joke ever) the safe was not mounted. Anyone who wishes to steel you can just walk away with the safe!!!!!

  • 10.0
    Exclusive

    I stayed at the royal hotel 25 years ago on my honeymoon.I Felt it would be special to relive the memory of the day 25 years to the day we booked in.

  • 7.8
    Fabulous

    Very cool environment, relaxed and quiet. Staff very friendly. Nice big rooms and we furnished.

    The washing liquid on dishes especially the glasses smells bad. Sometimes if you ask for water, you get water with dirty things flowing inside the glass. Room service took time or never responds to clients requests. Instead of 1 double bed in the room, we (me and my girl friend) got two single beds...and I was like "wtf". When the room is being cleaned, staff who cleans the rooms do not change the towels, we ended up using the same towels for 4 nights, 5 days...can you imagine that...

  • 2.8
    Guest rating

    Nothing, bad service

    The hotel is rated as a 4 star hotel. I travel worlwide and this is untrue. I have stayed in 3 star hotels and received better service. The rooms are dirty with soiled curtains. Towels and linen were stained and only one bath towel was supplied to a room with two occupants. We found hairs in the bed linen, which had supposedly been changed before we arrived. This was definitely not the case. We waited 2 hours for room service, which were frozen waffles that had been toasted and burnt.Staff were useless when it came to sorting out problems. When approached about the shocking cleanliness of the rooms, they promised to look into into but nothing was done. I feel the price paid for a room which is rated 4 star is a rip off. This hotel needs to be reviewed on their rating as it is definitely not 4 star. I will never stay here again and would not recommend it to any of my colleagues and friends.

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Highlights
6
GoodBased on  45 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in South Africa

Use Badge
Good to know
Check-infrom 2 pmFREECheck-outuntil 10 amFREE
Children & extra bedsOne child0 - 2 yearsCotFREEOne child3 - 12 yearsExtra bed100% of the room stayMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Virginia (VIR)6.5 mi
Durban International (DUR)17.7 mi
Train
Durban Railway Station1.0 mi
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
0Guests / room